Your privacy is our priority. Find out exactly how duels casino collects, uses, stores, and protects your personal information in accordance with Malaysia law.
Six core principles that guide how we handle every player's personal data on our platform.
All data transmitted between your device and duels casino's servers is protected by 256-bit SSL encryption — the same technology used by major financial institutions. Your data is secure both in transit and at rest.
Duels casino operates in compliance with Malaysia's Personal Data Protection Act 2010. All data processing is carried out on a lawful basis, and you always have the right to know what we hold about you.
Your personal information is never sold, rented, or shared for unrelated third-party marketing purposes. Your data belongs to you and we respect the trust you place in us.
You have the right to access, correct, download, or request deletion of your personal data at any time. The process is straightforward – contact our support team and your request will be handled within the stipulated timeframe.
We only collect data that is strictly necessary for platform operations, identity verification, and legal compliance. No excess data is collected — our data minimisation principle ensures your data footprint on our platform remains as small as possible.
In the event of any security incident involving your personal data, duels casino is committed to notifying you within the timeframe required by law, along with the steps that have been and will be taken.
Duels casino ("we", "our platform") values the privacy of every player who uses our services. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information when you use the duels casino platform, website, or mobile app.
This document is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. By using our platform, you acknowledge that you have read and understood this policy.
If you have any questions about how we handle your personal data, our support team is available via live chat on the platform, 24 hours a day, 7 days a week.
Duels casino collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Categories | Data Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth | KYC verification & fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications & verification |
| Financial Data | Payment method details, transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Platform security & optimisation |
| Usage Data | Game history, game preferences, session duration | Experience personalisation & responsible gambling |
| Communication Data | Support chat records, emails sent | Complaint resolution & service improvement |
We never store your full credit or debit card details on our servers. All payment processing is handled by approved, PCI-DSS certified payment processors.
Data collected by duels casino used solely for the following legitimate and stated purposes:
If you do not wish to receive marketing communications from us, you may opt out at any time by contacting our support team. Essential account-related communications cannot be disabled as they are required for service operations.
Duels casino does not sell, rent, or disclose your personal data to third parties for their marketing purposes. However, data may be shared in limited circumstances as follows:
Every third party that receives your data is required to protect it to a standard at least equivalent to duels casino's own data protection standards. We have zero tolerance for unsafe data handling by any of our service partners.
Duels casino continuously invests in security infrastructure to ensure your data is protected at every level. Key security measures we implement include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to take personal protective measures as well, such as using a strong password and never sharing your login credentials with anyone.
The duels casino platform uses cookies and similar tracking technologies to enhance user experience and analyse platform performance. The types of cookies we use are:
You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect platform functionality or your gaming experience.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by duels casino:
Request a copy of all personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data when there is no longer a legal requirement to retain it.
Object to the processing of your data for specific purposes such as direct marketing.
Request your data in a machine-readable format for transfer to another platform.
Request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, contact our support team via Live Chat on the platform. Valid requests will be processed within 30 days of receipt. We do not charge a fee for the first request within any 12-month period.
Duels casino retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or for as long as required by applicable law.
Once the retention period expires or you submit a valid deletion request, your data will be securely deleted from all our systems using methods that ensure it cannot be recovered.
The duels casino platform is for users aged 18 and above only. We do not knowingly collect personal data from individuals below that age. If we find that data has been collected from someone under 18, the relevant account will be suspended and the data will be deleted immediately.
If you become aware that someone under the age of 18 has registered an account on our platform, please notify our support team immediately so that appropriate action can be taken.
Duels casino reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made:
We encourage you to review this page periodically. Continued use of the platform after any changes are published will be considered acceptance of the latest version of this policy.
For any inquiries, concerns, or requests related to your privacy and personal data protection at duels casino, please contact us through the following channels:
If you are not satisfied with how we have handled your privacy request, you have the right to file a complaint with the Department of Personal Data Protection, Ministry of Communications Malaysia.
Duels casino prioritizes the safety and privacy of every player. Register today and enjoy a secure, fair, and enjoyable gaming experience.